General Terms and Conditions (GTC)
of TechRenew UG (haftungsbeschränkt)
(for the TavoPlus brand)
Status: 1 October 2025
1. Scope and Subject Matter of the Contract
1.1 These General Terms and Conditions (“GTC”) apply to all contracts for the provision of digital consulting, managed services, cloud infrastructure operations, e-commerce support, and related professional services (collectively referred to as “Services”) provided under the TavoPlus brand by TechRenew UG (haftungsbeschränkt) (“TechRenew”, “we”, or “us”) to its customers (“Customer” or “you”).
1.2 These GTC apply primarily to entrepreneurs within the meaning of § 14 BGB, legal entities under public law, or special funds under public law. Contracts with consumers (§ 13 BGB) are excluded unless expressly agreed in writing.
1.3 Deviating or supplementary terms and conditions of the Customer shall only apply if expressly accepted in writing by TechRenew.
1.4 Individual agreements and written service descriptions shall take precedence over these GTC.
2. Conclusion of Contract
2.1 The presentation of services on the website does not constitute a legally binding offer but an invitation to submit an inquiry.
2.2 A binding offer is made by TechRenew after an individual assessment of the Customer’s requirements and is provided in written form (e.g. by email or proposal).
2.3 A contract is concluded when the Customer accepts the offer in writing or when TechRenew begins providing the Services.
3. Prices and Payment Terms
3.1 All prices are stated in euros and are exclusive of statutory value-added tax (VAT), unless expressly stated otherwise.
3.2 Remuneration is based on the agreed offer or service package. Invoices are payable within fourteen (14) days from the invoice date without deduction.
3.3 In the event of late payment, TechRenew is entitled to charge statutory default interest in accordance with § 288 BGB. Further claims remain unaffected.
4. Scope of Services and Performance
4.1 The scope, content, and duration of the Services result from the individual offer, service description, or service package.
4.2 TechRenew shall provide the Services with due professional care and in accordance with the generally accepted state of the art.
4.3 The Customer is obliged to provide all information, access credentials, approvals, and cooperation necessary for the proper provision of the Services in a timely and complete manner.
4.4 Delays or service limitations caused by missing cooperation, incorrect information, or third-party systems outside TechRenew’s control shall not constitute a breach of contract.
5. Managed Services and Responsibility
5.1 Where Services include managed or ongoing operational services, TechRenew assumes responsibility solely within the expressly agreed scope.
5.2 TechRenew does not guarantee specific economic, commercial, or performance results unless expressly agreed in writing.
5.3 The Customer remains responsible for business decisions, legal compliance, content, and data unless explicitly transferred to TechRenew under a written agreement.
6. Liability
6.1 TechRenew is liable for damages caused by intent or gross negligence.
6.2 In cases of slight negligence, TechRenew is liable only for the breach of essential contractual obligations (cardinal obligations). Liability is limited to foreseeable damages typical for the contract.
6.3 Liability for indirect damages, consequential damages, loss of profit, or business interruption is excluded to the extent legally permissible.
6.4 The above limitations do not apply to liability for injury to life, body, or health, or mandatory liability under applicable law.
7. Confidentiality and Data Protection
7.1 Both parties undertake to treat confidential information obtained in connection with the contract as strictly confidential.
7.2 TechRenew processes personal data in accordance with applicable data protection laws, in particular the GDPR and BDSG. Details are set out in the Privacy Policy.
8. Term and Termination
8.1 The term of the contract results from the agreed service package or individual agreement.
8.2 Either party may terminate the contract for cause with immediate effect if continuation of the contract is unreasonable.
8.3 Ordinary termination rights, if any, are defined in the individual agreement.
9. Final Provisions
9.1 The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
9.2 Place of jurisdiction for all disputes arising from this contract is Berlin, Germany, provided the Customer is a merchant or legal entity under public law.
9.3 The contract language is German. This English version is provided for informational purposes.
9.4 Should any provision of these GTC be invalid or unenforceable, the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that most closely reflects the intended economic purpose.