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Category: Extras
Chapter 1: Introduction to Application Programming Interfaces (APIs) Defining APIs: A Comprehensive Overview An Application Programming Interface, commonly known as an API, constitutes a set of rules and protocols that enable distinct software applications to communicate and interact with one another.1 This interaction is facilitated by defining specific methods and data formats that a program…
In the competitive world of customer service—whether in fast food, retail, banking, or other sectors—one of the biggest challenges is providing an experience that encourages customers to return and recommend the business. However, there is a common mistake many team members make when interacting with consumers: assuming the customer already knows exactly what they want…